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Returns Policy

United Kingdom, Ireland, Europe

Please note that because we are mainly a dropshipping organisation, we are happy to offer customers returns on their purchase if you inform us within 14 days of receiving the item that you would like to return it.

This is in line with current UK Government online returns guidance. 

https://www.gov.uk/accepting-returns-and-giving-refunds

To remain compliant with this law, customers must return the goods within 14 days. Once the goods are received and are in an unused, unworn condition, we promise to reimburse the customer with the original cost of the item, again within 14 days.

Return postage can only be paid for items that are faulty and have not been used.

Please note that we will only accept returns from the person who bought the item.

Please make sure you get a copy of the postal receipt for future reference.

Please ensure that the items you have ordered are to your satisfaction before wearing them (earrings). If you make use of your right to cancel the purchase agreement, NSJ will refund the paid amount for the items, provided that the item(s) are, as said, returned in an unworn, unused, and undamaged condition together with a small note to say why you are returning the item. 

Please email us at  sales@ns-jewellery.co.uk or our return address is:

14 Bishops Meadow.

Bedlington

Northumberland 

NE22 6JZ

Unfortunately, it is not possible to replace or exchange returned products. Should you like the same or a similar product, please make a new online order.

After receiving the returned item(s) which must be unused/unworn (please add a small note as to why you are returning the item) we will refund the corresponding amount on the same payment method used to place the order.

If you received the item(s) as a gift, the sender will be refunded automatically.